Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location.

Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination.

Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via email.

What if my order is lost or delayed?
Please check your tracking information first. If there’s an issue, contact us through our website, and we’ll assist you.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery, provided items are unused and in their original packaging.

How do I initiate a return?
Visit our Returns page at ollie-splace.com and follow the instructions.

When will I receive my refund?
Refunds are processed within 5 business days after we receive your returned items.

Products

Are your products ethically sourced?
Yes, we prioritize sustainability and ethical sourcing in all our products.

Do you offer gift wrapping?
Yes! Select the gift wrap option at checkout, and we’ll package your order beautifully.

How do I care for my purchase?
Care instructions vary by product. Check the product description or label for details.

Account & Payments

How do I reset my password?
Click “Forgot Password” on the login page, and we’ll email you a reset link.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data is protected.

Other Questions

Do you have a loyalty program?
Yes! Join our rewards program to earn points on every purchase. Learn more at ollie-splace.com.

Can I cancel or change my order?
If your order hasn’t been processed yet, contact us immediately. We’ll do our best to assist you.

Where can I find more help?
Explore our Help Center at ollie-splace.com for additional support.