Shipping Policy

At ollie-splace.com, we strive to ensure your orders are delivered quickly and efficiently. Please review our shipping policy below for details on delivery times, shipping methods, and other important information.

Shipping Methods & Delivery Times

We offer standard and express shipping options for all orders within Australia. Delivery times may vary depending on your location and the shipping method selected.

  • Standard Shipping: Typically takes 3–7 business days.
  • Express Shipping: Usually delivers within 1–3 business days.

Please note that delivery times are estimates only and may be affected by factors outside our control, such as carrier delays or public holidays.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. Free shipping may be available for orders over a certain amount—check our website for current promotions.

International Shipping

We currently only ship within Australia. For international inquiries, please contact us for further assistance.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status through the courier’s website.

Delivery Issues

If you experience any problems with your delivery, such as missing or damaged items, please reach out to us as soon as possible. We will work with the shipping carrier to resolve the issue promptly.

Change of Delivery Address

If you need to update your delivery address after placing an order, please notify us immediately. We can only modify shipping details before your order has been dispatched.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

For any further questions regarding shipping, please visit our website or contact our customer service team.